Contact Us
CONTACT US
How can we help?
Questions about compatibility, installation, delivery or an existing order? Tell us what you need and our support team will help you find the right next step.
Contact Customer Support
Email us at:
We aim to reply within 1–2 business days, Monday to Friday, excluding UK public holidays.
Response times may be slightly longer during launches, promotions and other busy periods. Including the relevant information in your first message will help us respond more efficiently.
What can we help with?
Shower compatibility
Contact us before ordering if you are unsure whether FOSS will fit your current shower hose or connection.
Installation and product setup
We can help with fitting, connection and general setup questions.
Orders, delivery and tracking
Contact us for updates about an existing order, dispatch confirmation, tracking or delivery.
Returns and refunds
We can provide the correct return instructions and explain the applicable return and refund process.
Damaged, faulty or incorrect products
Contact us if your order arrives damaged, develops a fault or contains the wrong item.
General product questions
We can help with questions about FOSS, replacement filters, product care and everyday use.
Checking shower compatibility?
FOSS fits most standard UK handheld shower hoses. Electric showers, fixed wall units and non-standard fittings should be checked before ordering.
Send us one clear photo of your current shower hose and connection, and we will help assess whether FOSS is suitable for your setup.
Make sure the photo clearly shows the current handheld shower head, the hose and the connection between them.
One photo. A personal answer before you order.
Help us respond faster
For an existing order
Include your order number, full name, the email address used at checkout and your delivery postcode.
For a compatibility question
Include one clear photo showing your shower hose, current handheld shower head and connection.
For installation support
Describe the issue clearly and include a photo or short video where relevant.
For a damaged, faulty or incorrect product
Include your order number, a clear description of the issue and photographs or a short video showing the product.
If the parcel arrived damaged, also include photographs of the packaging and shipping label where available.
Before you contact us
You may find an immediate answer in our FAQ, including information about compatibility, installation, delivery times, returns, the FOSS 90-Day Money-Back Guarantee and product support.
When you email us
Use a clear subject line so we can direct your message quickly.
Compatibility:
FOSS Compatibility Check
Delivery:
Delivery Support – Order #[your order number]
Returns:
Return Request – Order #[your order number]
Product issue:
Product Support – Order #[your order number]
Complaints:
Customer Complaint – Order #[your order number]
Trading name
FOSS
Business and correspondence address
Hull
HU5 2RN
United Kingdom
Customer support email
hello@fossbrand.com