Launch Offer £39.99 today — save £20

Filtered water for softer-feeling skin & healthier-looking hair

Tool-free setup in under 60 seconds

90-Day Money-Back Guarantee

Free tracked shipping on every order

Contact Us

Contact Us

Need help with your FOSS order? We are here to help.

Whether you have a question about shipping, returns, installation, or product compatibility, our support team will do its best to assist you.

Customer Support

Email: hello@fossbrand.com

We aim to respond within 24–48 business hours, Monday to Friday.

During busy periods, response times may be slightly longer.

What We Can Help With

You can contact us for:

- Order updates
- Shipping questions
- Return requests
- Refund questions
- Damaged or faulty items
- Product setup and installation guidance
- Compatibility questions
- General customer support

Help Us Respond Faster

When contacting us, please include:

- Your order number
- The email address used at checkout
- A clear description of your question
- Photos or video, if your issue relates to damage, defects, or installation

Business Information

Store name: FOSS

Company name:
Foss

Business address:
Hull HU5 2RN, United Kingdom

Email:
hello@fossbrand.com

FAQ

Questions before you upgrade?

Does the filter reduce chlorine? +

FOSS™ is designed to help reduce chlorine, sediment and everyday shower impurities, creating a cleaner and more comfortable shower experience for your skin and hair.

Is installation difficult? +

No. FOSS™ is designed for simple, tool-free setup and can usually be installed in under 60 seconds with most standard handheld shower connections.

How often should I replace the filter? +

Filter replacement depends on your local water quality and how often the shower is used. For best performance, replace the filter regularly when you notice a change in water feel or flow.

Can filtered water help my hair feel better? +

Filtered shower water may help reduce exposure to chlorine, sediment and everyday impurities that can leave hair feeling dry or dull. Many people choose FOSS™ for a smoother, fresher-feeling rinse.

Can it help with dry-feeling skin after showering? +

Cleaner shower water may help create a gentler experience for skin, especially if your current water feels harsh, drying or leaves your skin feeling tight after showering.

Will FOSS™ fit my shower? +

FOSS™ is designed to fit most standard handheld shower hose connections. If you are unsure about your setup, contact us before ordering and we will help you check compatibility.

What if FOSS™ does not fit my shower? +

If FOSS™ is not compatible with your shower setup, contact us and we will help you review the best next step under our 90-Day Money-Back Guarantee.