FAQ
FAQ
Questions, answered.
Everything you need to know about FOSS — from compatibility and installation to delivery, returns and customer support.
About FOSS
What is FOSS?
FOSS is a filtered handheld shower head designed to make your everyday shower feel cleaner, fresher and more considered.
It helps reduce chlorine, sediment and common shower-water impurities directly at the shower head, while maintaining a strong and comfortable flow.
What does the FOSS filter help reduce?
FOSS is designed to help reduce chlorine, sediment and everyday impurities commonly found in shower water.
The exact experience may vary depending on your local water quality, shower system, water pressure, usage and filter maintenance.
Can FOSS help my skin or hair feel better?
Reducing chlorine, sediment and common shower-water impurities may create a gentler-feeling shower experience, particularly if your current water leaves your skin feeling tight or your hair feeling dry or dull after washing.
FOSS is not a medical device and is not intended to diagnose, treat, cure or prevent any medical condition. Individual experiences may vary.
Will FOSS weaken my shower pressure?
FOSS is designed to filter your shower water without turning a refreshing shower into a weak rinse.
The final water flow will still depend on your home’s existing water pressure, plumbing and shower system.
Compatibility and Installation
Will FOSS fit my shower?
FOSS fits most standard UK handheld shower hoses.
Compatibility can vary depending on your shower system, hose, fittings, water pressure and bathroom setup. Electric showers, pumped or power shower systems, fixed wall units and non-standard fittings should be checked before ordering.
How can I check compatibility before ordering?
Send us one clear photo of your current shower hose and connection. Our support team will help assess whether FOSS is suitable for your setup before you place an order.
In some cases, we may recommend confirming compatibility with your shower manufacturer or a qualified plumber.
What happens if FOSS does not fit?
Contact our support team and we will review your setup and explain the available next steps under our 90-Day Money-Back Guarantee.
Checking compatibility before ordering is the best way to avoid unnecessary installation issues.
Is FOSS easy to install?
Yes. FOSS is designed for simple, tool-free installation with most compatible handheld shower hoses.
In many cases, installation takes under 60 seconds.
Step 1 — Remove your current shower head
Unscrew your existing handheld shower head from the shower hose.
Step 2 — Attach FOSS
Screw FOSS securely onto the existing shower hose connection.
Step 3 — Check the connection
Make sure the connection feels secure and correctly aligned. Avoid overtightening it.
Step 4 — Test the shower
Turn on the water and check the connection for leaks before using the shower normally.
Do not force the connection if the fitting does not attach easily. Contact us for guidance instead.
Orders and Delivery
How long does delivery take?
Estimated delivery times are shown below.
United Kingdom
5–10 business days after dispatch.
Europe
7–15 business days after dispatch.
International
10–20 business days after dispatch.
Delivery times are estimates and may vary because of courier delays, public holidays, customs checks or circumstances outside our reasonable control.
Is UK delivery tracked?
Yes. UK orders include free tracked delivery. Tracking details will be sent when your order is dispatched.
What should I do if my order is delayed?
First, check the tracking information provided with your dispatch confirmation.
If tracking has not updated for several business days or the estimated delivery window has passed, contact us with your order number and delivery postcode so that we can investigate.
Returns and Guarantee
Do you offer returns?
Yes. Every FOSS shower head is covered by our 90-Day Money-Back Guarantee from the date your order is delivered.
Install it, use it as part of your normal routine and judge the experience for yourself. If FOSS is not right for you, contact us within the guarantee period and we will guide you through the return process.
Please read our Return & Refund Policy for the full eligibility requirements, return conditions and refund process.
Do UK customers have a cancellation right?
UK customers may also have a legal right to cancel an eligible online order within 14 days of receiving it, without giving a reason.
Full details, exclusions and instructions are available in our Return & Refund Policy.
What should I do if my item arrives damaged, faulty or incorrect?
Contact us as soon as reasonably possible and include your order number.
Describe the issue
Explain clearly what is damaged, faulty, missing or incorrect.
Include visual evidence
Send clear photographs or a short video showing the product and the issue.
Include the packaging
If the parcel arrived damaged, also include photographs of the outer packaging, inner packaging and shipping label where available.
Please keep the product, supplied parts and packaging until our support team confirms the next steps.
When will I receive my refund?
Once your return has been received and inspected, we will confirm whether the refund has been approved.
Approved refunds are issued to the original payment method. The time needed for the funds to appear may depend on your bank, card issuer or payment provider.
Customer Support
How do I contact FOSS?
Contact our support team at:
What can the support team help with?
Compatibility
We can review a clear photo of your current shower connection before you order.
Installation
We can help with fitting, connection and general product setup questions.
Orders and delivery
We can help with order details, dispatch updates, tracking and delivery questions.
Returns and refunds
We can provide the correct return instructions and explain the refund process.
Damaged, faulty or incorrect products
We can review the issue and explain the appropriate next steps.
How quickly will you reply?
We aim to respond within 1–2 business days, Monday to Friday, excluding UK public holidays.
Including your order number, relevant photographs and a clear description of your question will help us assist you more efficiently.
Still unsure?
Send us one clear photo of your current shower connection and tell us what you would like to check.
One photo. A personal answer before you order.