Privacy policy
Privacy Policy
Last updated: June 12, 2026
FOSS operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, use our services, make a purchase, contact us or otherwise interact with FOSS.
FOSS is powered by Shopify, which enables us to provide our online store and related services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy applies in relation to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read and understood how your personal information is collected, used and disclosed as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.
Personal information does not include information that has been anonymised or de-identified so that it cannot reasonably identify you.
Depending on how you interact with our website and services, where you live, and what is permitted or required by law, we may collect or process the following categories of personal information:
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Contact details, including your name, billing address, shipping address, phone number and email address
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Payment and transaction information, including payment confirmation, transaction details and order history
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Account information, including your account login details, preferences and settings, where applicable
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Shopping activity, including products you view, add to cart, purchase, return, exchange or cancel
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Communications with us, including information you provide when contacting customer support
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Device information, including your device, browser, IP address, network connection and other technical identifiers
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Usage information, including how you interact with and navigate our website and services
Personal Information Sources
We may collect personal information from the following sources:
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Directly from you, when you place an order, create an account, contact us or otherwise provide your information
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Automatically through our website and services, including through cookies and similar technologies
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From service providers who help us operate our store, process payments, fulfil orders, provide analytics, deliver marketing or provide customer support
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From Shopify and other partners or third parties, where permitted by law
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Improving Our Services
We use your personal information to provide our services, process payments, fulfil orders, arrange shipping, manage returns and refunds, send order updates, provide customer support, manage your account and improve your shopping experience.
Marketing and Advertising
We may use your personal information to send marketing, advertising and promotional communications by email, where permitted by law.
We may also use information about your activity on our website to show relevant advertisements or improve our marketing.
You can unsubscribe from promotional emails at any time by using the unsubscribe link in our emails.
Security and Fraud Prevention
We use personal information to help protect our website, customers and business, including to detect, investigate or prevent fraud, misuse, unauthorised access, illegal activity or security issues.
Communicating With You
We use your personal information to respond to enquiries, provide customer support, send service messages and maintain our business relationship with you.
Legal and Compliance Purposes
We may use your personal information to comply with applicable laws, respond to lawful requests, enforce our terms and policies, resolve disputes or protect our rights, customers and business.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business and legal purposes, including:
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Shopify, which hosts and powers our online store
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Service providers who help us operate our business, such as payment processors, fulfilment partners, shipping providers, IT providers, analytics providers, marketing providers and customer support tools
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Business and marketing partners, where permitted by law
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Third parties where you direct us, request us or consent to us sharing your information
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Authorities, regulators, courts or other parties where required by law or necessary to protect our rights
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Relevant parties in connection with a business transaction, such as a merger, restructuring, sale of assets or business transfer
Relationship With Shopify
Our store is hosted by Shopify.
Shopify collects and processes personal information about your access to and use of our store in order to provide and improve the services available to us and to you.
Information you submit through our store may be transmitted to and processed by Shopify and relevant third parties, including in countries outside your country of residence.
Shopify may also use certain information collected through your interactions with our store, other merchants and Shopify to help protect, grow and improve its services.
To learn more about how Shopify uses personal information, please visit:
https://privacy.shopify.com/en
Third-Party Websites and Links
Our website may include links to third-party websites, apps or services.
If you follow links to websites that are not operated by us, you should review their privacy policies and terms.
We are not responsible for the privacy practices, security, content, accuracy or reliability of third-party websites or services.
Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to operate our website, improve functionality, remember preferences, understand how visitors use our website and support marketing or advertising activities.
You may be able to control or disable cookies through your browser settings. However, some parts of our website may not function properly if cookies are disabled.
Children’s Data
Our website and services are not intended for children.
We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you believe that a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.
Security and Retention of Your Information
We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee perfect security.
How long we retain your personal information depends on the nature of the information and the reason it was collected.
We may retain personal information where necessary to provide our services, manage orders, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements or maintain business records.
Your Rights and Choices
Depending on where you live, you may have certain rights in relation to your personal information. These rights may include:
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The right to access personal information we hold about you
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The right to request correction of inaccurate personal information
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The right to request deletion of personal information
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The right to receive a copy of your personal information
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The right to object to or restrict certain processing
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The right to withdraw consent, where we rely on consent
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The right to opt out of certain marketing communications
These rights are not absolute and may apply only in certain circumstances.
To exercise your rights, please contact us using the details provided below.
We may need to verify your identity before processing your request.
Marketing Preferences
If you receive promotional emails from us, you can unsubscribe at any time by using the unsubscribe link included in our emails.
If you unsubscribe from marketing communications, we may still send you non-promotional emails, such as order confirmations, shipping updates or customer service messages.
UK and EEA Rights
If you are located in the United Kingdom or European Economic Area, you may have additional rights under applicable data protection laws, including the right to object to certain processing, restrict processing or lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store and process your personal information outside the country where you live.
Where required by law, we rely on recognised transfer mechanisms, such as adequacy decisions, standard contractual clauses or equivalent safeguards, to protect personal information transferred internationally.
Complaints
If you have concerns about how we process your personal information, please contact us first using the details below so we can try to resolve the issue.
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal obligations or operational requirements.
The latest version will be posted on this page with an updated “Last updated” date.
Contact
If you have any questions about this Privacy Policy, our privacy practices or your personal information rights, you can contact us at:
Postal address:
FOSS
Hull,
HU5 2RN,
United Kingdom
For the purpose of applicable data protection laws, FOSS is the data controller of your personal information.