Shipping policy
Shipping Policy
At FOSS, we aim to make your order experience simple, clear and reliable. Please read this Shipping Policy before placing your order.
Order Processing
Orders are usually processed within 1–3 business days after payment has been successfully confirmed.
Orders placed during weekends, public holidays, promotional periods or high-demand periods may require additional processing time.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.
Estimated Delivery Times
Estimated delivery times depend on your location, courier availability and external factors.
Typical delivery estimates:
United Kingdom: 5–10 business days
Europe: 7–15 business days
International: 10–20 business days
Please note that these delivery times are estimates only and are not guaranteed.
Delays can happen due to customs checks, courier delays, public holidays, weather conditions, incorrect address details or circumstances outside our control.
Maximum Delivery Time
We aim to deliver all orders as quickly as possible.
If your order has not arrived within 30 days of dispatch, please contact us at hello@fossbrand.com so we can investigate and offer a suitable solution.
Shipping Costs
Shipping costs, if applicable, will be shown clearly at checkout before payment is completed.
From time to time, we may offer free shipping promotions. Any such offer will be displayed on our website or at checkout.
Tracking Your Order
Once your order has been shipped, you will receive a tracking link where available.
Please allow up to 48 hours for tracking information to update after dispatch.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information at checkout.
FOSS is not responsible for failed deliveries, delays or lost parcels caused by incorrect, incomplete or outdated address details provided by the customer.
If you notice an error in your shipping address, please contact us immediately at hello@fossbrand.com.
We will do our best to update your details before dispatch, but we cannot guarantee changes once the order has been processed.
Missed Deliveries
If a courier attempts delivery and the parcel is not collected, refused or returned to the sender, we may deduct reasonable shipping or return costs from any refund, unless the issue was caused by our error.
Customs, Import Duties and Taxes
For orders outside the United Kingdom, customs duties, import taxes or local charges may apply depending on your country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
FOSS is not responsible for delays caused by customs procedures.
Lost or Damaged Parcels
If your order is lost in transit or arrives damaged, please contact us at hello@fossbrand.com with your order number and photos where relevant.
We may ask for additional details so we can investigate with the courier or fulfilment partner.
If the parcel is confirmed as lost or damaged, we will offer a suitable solution, such as a replacement, refund or another reasonable resolution.
Contact Us
If you have any questions about shipping, delivery or tracking, please contact us at: