Terms of service
Terms of Service
These Terms of Service apply to your use of the FOSS website and to purchases made through our online store.
By using our website or placing an order, you agree to these Terms.
About FOSS
This website is operated by The FOSS Brand, trading as FOSS.
Throughout the site, “we'' , “us”, and “our” refer to FOSS.
Use of Our Website
You agree to use our website only for lawful purposes.
You must not misuse our website, attempt to interfere with its security, copy content without permission, or use our website in a way that may harm FOSS, our customers or other users.
Product Information
We aim to display product information, images, pricing and availability as accurately as possible.
However, product colours, packaging, small design details and appearance may vary slightly due to photography, screen settings, manufacturing updates or supplier changes.
Product Use Disclaimer
FOSS shower products are designed to improve the comfort and feel of your shower experience.
Our products are not medical devices and are not intended to diagnose, treat, cure or prevent any medical condition.
Any references to skin, hair, water quality or shower comfort are general product descriptions only and should not be treated as medical advice.
Results may vary depending on your local water quality, water pressure, shower system, usage and maintenance.
If you have a skin condition, allergy, sensitivity or health concern, please consult a qualified healthcare professional before use.
Compatibility
FOSS shower heads are designed to fit many standard handheld shower hose connections, but compatibility is not guaranteed with every shower system.
Customers are responsible for checking suitability before purchase, especially where electric showers, pumped showers, power showers or non-standard fittings are used.
If you are unsure, please check with your shower manufacturer or a qualified plumber before purchasing.
Orders
When you place an order, you confirm that all information provided is accurate and complete.
We reserve the right to refuse, cancel or limit any order where we suspect fraud, misuse, incorrect pricing, stock issues, payment issues or breach of these Terms.
Pricing
Prices are shown on our website and may change without notice.
We reserve the right to correct pricing errors. If a pricing error affects your order, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.
Payment
Payment must be completed at checkout before your order is processed.
By submitting payment details, you confirm that you are authorised to use the selected payment method.
Shipping
Shipping times are estimates and may vary due to courier delays, customs, incorrect address details, public holidays or circumstances outside our control.
Please read our Shipping Policy for more information.
Returns and Refunds
Returns, cancellations and refunds are handled according to our Return & Refund Policy.
Nothing in these Terms affects your statutory consumer rights.
Faulty Goods
If your item is faulty, damaged or not as described, please contact us as soon as possible at hello@fossbrand.com.
We may request photos, videos or other details to assess the issue and offer a suitable solution.
Intellectual Property
All website content, including text, product descriptions, images, graphics, design elements, branding and logos, belongs to FOSS or its content providers.
You may not copy, reproduce, modify, distribute or use our content without written permission.
Third-Party Links
Our website may include links to third-party websites or services.
We are not responsible for the content, accuracy, privacy practices or services of third-party websites.
Limitation of Liability
To the fullest extent permitted by law, FOSS is not liable for indirect, incidental or consequential losses arising from the use of our website, products or services.
Nothing in these Terms limits or excludes liability where it would be unlawful to do so.
Changes to These Terms
We may update these Terms from time to time. The latest version will be posted on this page.
Continued use of our website after changes are posted means you accept the updated Terms.
Contact
Questions about these Terms can be sent to: